Modules

The Office Administration and Management course takes a critical look at the day to day activities carried out and managed in the organization. With this course participant will learn how to manage fundamental administrative duties to managing pivotal tasks required in the office environment. The role of the Office Administrator and Manager is key and valuable to every business establishment regardless of the scale.

Different insurance companies and other financial institutions suffer losses due to the poor assessment of subject matter of insurance. The aims of this module is to equip trainees with basic concepts of risks assessment, underwriting decision making, material facts analysis, claims notification procedures, claims analysis and claims payment mode.

Organizations either private or public always are in needs of goods, works and services to perform better. However it is always a problem mainly for public institutions to acquire quality goods, services, and works at appropriate cost. Although many public procurement reform and anti-corruption practices are effective in the different countries procurement system, skills gap remain one of the main challenges that hinders the procurement performance, as a result, measures to tackle this problem should be introduced as the lack of necessary skills can be one of the sources of all malpractices. Training people involved in public procurement operations is one of measures to overcome challenges found in awarding and managing public tenders.

This module is one of the modules designed to capacitate those who recently joined the managerial positions. It specifically aims to initiate employees who have recently moved to middle-level management positions whether in the same institution or newly appointed, and or in situations where the work environment changes, like in situations when reforms are introduced for the sake of improving the service. 

This module intended to make the participants aware of the of the importance of the human resource function in an organization since the only thing that will uphold a company's competitive advantage tomorrow is the caliber of people in the organization. An understanding of people and how organizations manage them is therefore a core requirement for participants who aspire to be future managers or those who are already in Management.

Banking and Finance explores the dynamic, fast-paced world of money, shares, credit and investments. Finance is an essential part of our economy as it provides the liquidity in terms of money or assets required for individuals and businesses to invest for the future. This module covers the fundamental knowledge about the banking industry and finance. We will discuss the various types of financial institutions and how they differ in the types or products and services provided to their own customer groups. We can look at a bank’s balance sheet and income statement and understand how a bank generates return. Finally, we will explore the common career paths in different areas of banking.

To begin an analytical foundation across the diversity of participant backgrounds, this module aims to promise that participants consider basic economic and gender-equality concepts, how they interact with each other and what occurs to basic economic ideas when approached through a gender lens.

Economic policy makers, planners and practitioners, with changing degrees of exposure to, and skills in, gender analysis will also be able to include gender specialists with varying degrees of exposure to, and skills in, working on economic issues from a gender perspective.

From your general knowledge, you are aware that government provides some goods and services to the public. The goods and services provided to the public cost money which means that the government must incur expenditure in providing them. On the other hand, the government cannot incur any expenditure unless it first obtains money in form of government revenue and income. The major source of government income is taxation. Taxation is referred as the revenue raising activity of the government. This module is designed for professionals who are responsible for dealing with tax policy and administration. The module provides a comprehensive description n of the concepts, principles and prevailing issues of taxation. It provides the overarching principles of taxation, tax policy and administration. The module also describes the functions of tax administrators and the entire process of tax administration The module also explores the taxation process in Rwanda.

This module is one of the modules designed to incapacitate those who recently joined the managerial positions. It specifically aims to initiate employees who have recently moved to middle-level management positions whether in the same institution or newly appointed, and or in situations where the work environment changes, like in situations when reforms are introduced in the public service. The module will augment mid-level managers’ skills and conceptualization of the following areas: Rwanda Planning and Budgeting processes, Rwanda Public Financial Management, organizational cultures, team buildings; decisions making, change management, communication skills, coaching and mentoring.

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can affect other people.

Emotional intelligence, hope, mindfulness, and compassion help a person reverse the damage of chronic stress and build great leadership relationships.

This module helps to explore emotional intelligence and leadership by showing how emotional, social and cognitive intelligence competencies are the drivers of effective leadership, management and professional jobs.

In this module, trainees will learn to increase the confidence of the Cooperative’s different stakeholders in its work by increasing its long-term value; to ensure a proper balance in the functioning of the Members’ Assembly, Board of Directors, Supervisory Board and Management, as the main governing bodies of the Cooperative and to ensure transparency among the various governing bodies of the Cooperative, generating relevant, timely, reliable and verifiable information, minimizing conflicts of interest therein. Trainees will understand that good governance allows a Cooperative to establish who its members are, who has power and how they should exercise this power in the entity through the governance mechanisms: The Members’ Assembly, the Board of Directors, the Supervisory Board, and those responsible for the Cooperative’s management. Trainees will also know the role of Members’ Assembly as Cooperative’s highest authoritative and decision-making body and that the proper functioning of this body is fundamental to ensure the Cooperative’s efficient activity. Therefore, good governance practices must ensure the timely and committed participation of the Assembly members, who exercise their right to voice opinions and vote. The Assembly decides the Cooperative’s overarching policies and elects the people who will serve on the Board of Directors and Supervisory Board.

Sustainability management is rapidly progressing from an operational task to a strategic imperative one as environmental and social concerns shape the business environment. Scenario planning is increasingly being used by companies and governments to explore the potential impact of future challenges. Applied in a management education context scenario planning offers teachers of sustainability a tool through which they can promote creativity while developing student knowledge, skills, and abilities, preparing them for work in an increasingly dynamic market environment.

Nowadays, sustainability leadership is rapidly progressing from an operational task to a strategic imperative one as environmental and social concerns shape the business environment. Scenario planning is increasingly being used by companies and governments to explore the potential impact of future challenges. Most leaders are familiar with this vision, grounding their strategic approach on their practice and on the plans and projects that can be developed on the basis of such a static planning approach.

This module introduces the trainees to the basic concepts of gender analysis and gender planning for development practitioners. It is intended to equip the participants with introductory knowledge and tools that will enable them to recognize potential gender issues and to begin to determine how they should be addressed throughout their work. In turn, this should improve gender-responsive, result-oriented policies and operations.

Gender analysis provides the necessary data and information to integrate a gender perspective into policies, programmes and projects. As a starting point for gender mainstreaming, gender analysis identifies the differences between and among women and men in terms of their relative position in society and the distribution of resources, opportunities, constraints and power in a given context.

In many public institutions, managers face the problem of having the issues related to budget preparation and execution; accounting; financial reporting and trends towards results-based performance measurement; integrated financial management information systems (IFMIS) and auditing. In general, Countries are better at preparing budgets than executing them. Internal audit, management of fiscal risks, external audit, and scrutiny by Supreme Audit Institutions and the legislature are the weakest areas of PFM.

Since the late 1990s, DFID and other donors have devoted an unprecedented level of attention to the reform of PFM systems in developing and transition countries. Yet, the results have been mixed. With some exceptions, reform progress has been slow and the benefits elusive. Nevertheless, some countries have been more successful in implementing PFM reforms than others.   

Over the past 30 years, leading management thinkers have advocated for governments to take steps to manage for performance and results. What has emerged is an integrated approach to
performance measurement that has been adopted by many governments, private businesses,
UN agencies, development banks, and NGOs. The integrated approach ensures that
performance measurement is brought together with the strategic planning and budgeting
processes of an organization to support the alignment between its overall goals and the
According to Organisation for Economic Co-operation and Development (OECD), result
based management is defined as management strategy focusing on performance and
achievement of outputs, outcomes, and impacts.

Events and conference create opportunities for people to connect and spend time together. People meet to celebrate and to experience the diversity of cultures, and foster creativity and innovation. Event and conference allow community to come alive and share their knowledge and experience. In order to bring people together, they are number of preparatory activities that are required before, during and after. This module provides the best practices related to event and conference management.

This module deals with the “nuts and bolts” (the basics) of setting up and using a monitoring and evaluation system for a project or an organization.  It clarifies what monitoring and evaluation are, how you plan to do them, how you design a system that helps you monitor and an evaluation process that brings it all together usefully.  It looks at how you collect the information you need and then how you save yourself from drowning in data by analyzing the information in a relatively straightforward way. Monitoring and evaluation enable you to assess the quality and impact of your work, against your action plans and your strategic plan.  In order for monitoring and evaluation to be really valuable, you do need to have planned well.

Labour administration and labour inspection have enjoyed an increasingly high profile in recent years, both at the national and international levels. Much of the increased interest has come from governments, as labour administration in a globalized world has become a key factor in the elaboration and implementation of Governments' economic and social policies. The mandate of labour administration and inspection should be regulated in the same manner to all workers and in all workplaces in all sectors.

Logistics is the management of the flow of goods between the point of origin and the point of consumption in order to meet some requirements, for example, of customers or corporations. The resources managed in logistics can include physical items, such as food, materials, animals, equipment and liquids, as well as abstract items, such as time, information, particles, and energy.

The logistics of physical items usually involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security.

According to the Council of Logistics Management, logistics includes the integrated planning, control, realization, and monitoring of all internal and network-wide material, part, and product flow, including the necessary information flow, industrial and trading companies along the complete value-added chain (and product life cycle) for the purpose of conforming to customer requirements.

Logistics is the process of planning, implementing, and controlling the effective and efficient flow of goods and services from the point of origin to the point of consumption.